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Re-engage With Dead Leads Using Email Marketing

12 min read
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Email marketing is a challenging aspect of every business - there's no doubt about that but what is even more difficult to understand is why certain leads and prospects aren't responding to your emails no matter how many times you get in touch with them.

Dead leads are a problem for even the most enthusiastic marketers and it can get frustrating to reach out to them. While some reps think dead leads are best left alone, others are of the opinion that there is a better way to nurture them and get the conversation started again. Reengaging with a dead lead is possible if you use an approach that gets them interested again. Make them curious about your products and services and help them understand why they need you.

Key Takeaways:

  1. Email marketing is a powerful tool for re-engaging with dead leads, as it allows businesses to deliver personalized and targeted content directly to their inbox.

  2. Re-engaging with dead leads through email marketing presents an opportunity to revive interest, drive conversions, and enhance customer engagement.

  3. Best practices for re-engagement include segmenting email lists, personalizing content, crafting attention-grabbing subject lines, offering valuable incentives, and monitoring campaign performance.

  4. FiveCRM offers a comprehensive CRM platform with robust email marketing features, including lead segmentation, personalized campaigns, performance tracking, and automation.

  5. Leveraging FiveCRM's powerful email marketing capabilities can help businesses optimize their re-engagement strategies, maximize campaign effectiveness, and drive remarkable results.

  6. With the right approach and tools in place, businesses can unlock the potential of dormant leads, nurture relationships, and achieve business growth through effective email marketing.

Table of Contents:

Why are your emails not being opened?

There are various reasons for receivers to ignore or delete your emails especially when they don't seem relevant to them. Many times, it is a simple case of things not being at the right place at the right time, but make sure it isn't one of the following issues marring your email marketing strategy.

High frequency of emails - 

Sending too many emails too soon can overwhelm your receiver as some people may need more time to respond to your last one. Bombarding them with more can be too pushy and thus understanding what is the correct frequency of emails is important. Ideally, once should not send a scheduled email less than a week apart.

No optimisation for mobiles -

Most people now use their mobile phones to check and respond to the emails they receive. With this rampant use, it is only logical to meet customers where they are and create emails that are optimised for mobile reading. Designing and presenting your emails in this format will allow the readers to easily read your content in the required format and not scroll from left to right just to read the complete sentence.

Subject lines look like clickbait -

Emailing marketing is being used by almost every business in the world, which is why prospects and customers have become saturated with the same tactics. Your subject line should not seem gimmicky or like clickbait as that seems like a marketing pitch and can put off some receivers.

Instead, choose to write subject lines that are informal and value-adding, but also encompassing the gist of your email's subject. Keep it catchy but make sure to not sound like a sales letter or there is a low chance it will be opened.

Complicated designing -

Emails need to have the correct balance between text and graphics for readers to instantly understand the message you want to send. When sending out your next email, make sure you pay attention to detail when it comes to how the whole email is designed and how the content is added to that format.

A simple text email cannot do the trick any more as consumers are used to receiving dynamic emails that encapsulate the essence of the subject and business. The text needs to be organised in a way that the main headlines, CTA, and the main content are highlighted and not hidden behind bold graphics. 

The design of the email in itself needs to be simple but attractive. Having too many elements or colours can be overwhelming and baffle the reader, distracting them from the main message. Also, keep in mind the font and size you use so that it fits well and you can create an overall visually perfect email that is balanced and stands out.

Sending irrelevant information - 

When sending an email, it is very important to understand the reason for it and what information you want to impart to the reader. Randomly sending emails with no strategic understanding or relevance can impact your marketing campaign negatively as repetitive or irrelevant content adds no value to the reader. On the other hand, sending targeted and customised content via emails is what helps in getting the prospect's attention.

Repetitive content that adds no value will eventually not deliver any results and the readers may just unsubscribe or report spam. It is necessary to only send emails that address particular issues of the industry or company, or any other value-adding content. This way the reader will be more inclined to go through the email and not delete it instantly.

What is the solution?

If you are facing some of the above challenges, here are the best ways to try and re-engage with dead leads effectively.

Segment your audience -

"One size fits all" isn't something that can be applied to email marketing and reps need to segment customers into different groups. Creating this separation based on specific needs and requirements allows marketers to send targeted emails and information, instead of a generic email for all.

By segmenting your audience, you will also be able to design a separate email for each group and only send them information that is pertinent to them. This allows for targeted marketing and more open and click-through rates.

Rewards and offers -

Rewards, offers, and discounts are always exciting for customers or prospects and can get them to open your emails if there is something worth their time there. For instance, you can send a quick survey on the completion of which they can avail discounts on your products or services or even offer points for referrals.

Sending out feedback forms and surveys will also allow you to understand what the customers are looking for and where you are lacking to meet their interests. Welcome their feedback and implement it, as well as create trust with customers along the way.

Create loyalty - 

Make your prospects and customers feel like they are a part of your company and community as that helps in fostering loyalty. For instance, sending a welcome email when someone signs up for a newsletter or purchases a product or service from you can help create a sense of being connected.

Past purchase history -

Going through a customer's past purchase history can provide a lot of insight into what their interests are. Marketers can better understand what their email receivers are looking for and accordingly send across relevant content that may intrigue them further. This information is also very helpful for customer segmentation as well as dissemination of emails.

A/B testing - 

Understanding how your email marketing campaigns are doing is a great way to alter and improve them. By keeping track of these metrics you can easily check what works and what doesn't when it comes to sending emails to your prospects and customers. It will also help reps understand and identify why certain leads are inactive and successfully engage with them again.


In conclusion, re-engaging with dead leads through email marketing presents a significant opportunity to revive interest, drive conversions, and enhance customer engagement. By leveraging personalized content, targeted offers, and strategic communication, businesses can nurture relationships and convert dormant leads into valuable customers.

With the help of FiveCRM's comprehensive CRM platform, businesses can supercharge their email marketing efforts. FiveCRM provides robust features for segmenting lead databases, creating personalized email campaigns, and tracking campaign performance. Leveraging the power of automation and advanced analytics, FiveCRM empowers businesses to optimize their re-engagement strategies and maximize the effectiveness of their email marketing campaigns.

Don't let dead leads go untapped. Harness the power of FiveCRM to re-engage with dormant leads and unlock their potential. By implementing a strategic email marketing approach and utilizing FiveCRM's advanced tools, you can drive business growth, boost customer retention, and achieve remarkable results.

Take the next step towards re-engaging with your dead leads. Explore the possibilities with FiveCRM and experience the difference it can make in your email marketing efforts. Request a demo today to discover how FiveCRM can help you re-engage with your audience and drive meaningful business outcomes.


Q: What is email marketing?

A: Email marketing is a digital marketing strategy that involves sending targeted emails to a specific audience. It is used to promote products or services, nurture customer relationships, and drive engagement and conversions.

Q: How can email marketing help re-engage with dead leads?

A: Email marketing is an effective tool for re-engaging with dead leads because it allows businesses to deliver personalized and relevant content directly to their inbox. By crafting compelling emails, businesses can pique the interest of dormant leads and encourage them to re-engage with their brand.

Q: What are dead leads?

A: Dead leads refer to individuals who have shown interest in your products or services in the past but have since become unresponsive or disengaged. They may have stopped interacting with your brand or not responded to previous marketing efforts.

Q: Why is it important to re-engage with dead leads?

A: Re-engaging with dead leads is important because it gives you an opportunity to revive their interest and potentially convert them into paying customers. Dead leads may still have a level of familiarity with your brand, making them valuable targets for reactivation.

Q: How can email marketing campaigns be used to re-engage with dead leads?

A: Email marketing campaigns for re-engaging with dead leads can involve strategies like personalized content, targeted offers or discounts, exclusive updates or invitations, surveys or feedback requests, and reminders of previous interactions.

Q: What are some best practices for re-engaging with dead leads through email marketing?

A: Some best practices for re-engaging with dead leads include segmenting your email list, personalizing email content, crafting attention-grabbing subject lines, offering valuable incentives or benefits, using compelling visuals, and monitoring and analyzing campaign performance.

Q: How can I measure the success of my email marketing campaigns for re-engaging with dead leads?

A: To measure the success of your email marketing campaigns, you can track metrics such as open rates, click-through rates, conversion rates, bounce rates, and unsubscribe rates. These metrics provide insights into the effectiveness of your re-engagement efforts.

Q: Can email marketing help with lead nurturing?

A: Yes, email marketing is a powerful tool for lead nurturing. By sending targeted and relevant content to leads at different stages of the customer journey, businesses can build relationships, provide value, and guide leads towards making a purchase decision.

Q: Are there any legal considerations for email marketing campaigns?

A: Yes, it is important to comply with applicable email marketing laws, such as obtaining consent from recipients, providing clear opt-out options, and including accurate sender information. Familiarize yourself with relevant laws, such as the CAN-SPAM Act, to ensure compliance.

Q: How can FiveCRM help with email marketing campaigns for re-engaging with dead leads?

A: FiveCRM offers a comprehensive CRM platform that includes robust email marketing features. With FiveCRM, businesses can segment their lead database, create personalized email campaigns, track campaign performance, and leverage automation to streamline their re-engagement efforts.

Michael King says...

"I can’t think of a time where a client has requested something that we weren’t able to do with FiveCRM. Unlike most systems, it has a lot of flexibility."

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Managing Director, Senior Response


“Each client, and each of their campaigns, has its own unique specifications. We essentially needed to set up mini CRMs on one platform to meet those requirements.”

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