The Call Center software for better inbound/outbound calling. Call us on 727 474 1407 (USA) or 01249 566010 (UK)

Call center CRM software

call centers

Setting the standard in call center CRM
FIVE sits in a specific niche in the market, with its unique features of multiple databases, true blended inbound/outbound and call management. FIVE includes call center functionality not found in “regular” CRM systems and CRM functionality not found in “regular” call center systems.

Dialing options
Use CTI (no extra charge) to integrate with your phone system, the ability to auto-dial means that efficiencies are drastically improved. Agents can click-to-dial, or alternatively use power dialing. When dialing automatically, it is possible to insert a delay based on the status of the record, ie if it is a call-back with notes to be read then the agent will need more time before speaking with the customer.

Call list management
Ensuring agents call the best records goes a long way to getting the best results. In addition, automated handling of call-backs means agents do not have to rely on alarms or other notes. Extensive User Profiles enable admins to tightly control what data agents have access to and also how they work.

FIVE CRM screenshot

FIVE CRM screenshot

Sales Orders
With different ways to take orders, you can choose the quickest and most effective for your scenario. Options to use objection handling to encourage sales. Quantity discounts, manufacturer pricing, tax calculations; flexible document design. Unlimited reporting on sales details.

 

Reporting
The in-built report writer enables non-technical people to create their own reports on the database. Reports can be list, summary or cross-tab (pivot table), and can be on any data in the database. In addition, reports can be scheduled to run and email automatically. Report layouts can also be designed to have a more aesthetic visual appearance.

Key functionality

Use automatic workflow cadence to ensure a contact mix that gets results
Use predefined call scripts, call guides and email merge templates
Full built-in advanced email campaigns
Get documents signed from FIVE using Docusign or Adobe Sign
Schedule automatic reports to keep on top of events
Use automatic dialing to eliminate wasted time (optional)
Use AI to set the best call back time
Automatically present call backs at the right time
Find contacts via the internal LinkedIn tool
Tweet contacts directly from within FIVE
Real time live coaching on calls using listen/whisper/barge (with appropriate telephony)
Track deals with opportunity management
Can be used with a predictive dialer such as TCN.com or Noblesystems.com

Have you considered combining calling with email marketing?

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Learn more about FIVE CRM

Data Management

Data Management

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Marketing Tools

Marketing Tools

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Email marketing

Email marketing

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Website Insights

Website Insights

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See the flexibility available in FIVE…

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FIVE CRM is featured in Call Centre Helper