FIVE CRM

The Call Center software for better outbound calling. Call us on 727 474 1407 (USA) or 01249 566010 (UK)

FIVECRM vs Pipedrive CRM

Comparison of FIVECRM and Pipedrive CRM

When deciding on a system to use the first thing to consider is what you need a system for.
The table below lists a number of key business functions together with how FIVE and Pipedrive CRM handle them.
You just need to decide which functions you need to decide which system to choose.


What was it designed for?

Expected number of calls per agent per day
Increased calls = increased success rate

Telephone integration (CTI)

Dial directly from the CRM

Call lists

Used in call centers to define which records each agent will call

Call-back management

Action call-backs at the right time

Call logging and result workflow

Procedural automation

Call scripts and Call Guides

Assisting agents

Email campaigns

Email marketing capability

Number of databases

eg for outsource companies, company departments, data management

Data management

Manipulate data in bulk

Data privacy management

GDPR and privacy control

Gamification

Induce competitiveness in the sales team

User screen design

Lead management

Reporting

Custom apps

Sales orders

Cases


Support


High volume outbound calling and associated tasks, including email marketing

βœ”
100+

βœ”
Preview dialing, auto-dialing and hangup. Out-of-the-box integration with a wide variety of phone systems, including TAPI and the low cost FIVECRM VoIP

βœ”
Out-of-the-box. Can be predefined in the User Profile for each agent.

βœ”
Call-backs presented automatically at the right time. The user can filter manually. Alarms also available.

βœ”
Wrap-up section used to select call outcome, set call-back, type notes and initiate workflow. Automatically shows next record to call.

βœ”
Extensive call scripts and also call guides.

βœ”
Unlimited advanced multi-step campaigns, one-off/scheduled/dynamic/triggered with link tracking and unsubscribe management.

βœ”
Out-of-the-box capability to create up to 999 databases.

βœ”
>Extensive bulk data management functions, including assign, update, copy, move, import/insert/update,export,deduplicate, delete

βœ”
Extensive functionality to manage contact channel permissions

βœ”
Standard

βœ”
Standard

βœ”
Standard

βœ”

Standard

βœ”
Standard

βœ”
Standard

βœ”
Standard


Live phone, chat, email support included. Maximum 4 hour response on emails. UK hours: 8:30am - 10pm; US hours: 8:30am - 5pm EST

Individuals to manage their own leads

✘
50

✘
No auto-dialing or hangup.

✘
Each user needs to either filter their data or use the Activity List. Cannot go directly to the next record.

✘
Must use the Activity List to manually view scheduled calls.

✘
No option to log a specific call outcome. Can log a call but system does not automatically show and dial the next record. Ability to configure some workflows.

✘
Not possible

✘
Basic mass email. 1000 bulk limit.
External add-on apps available (chargable)

✘
One

✘
No bulk data management

✘
None

✘
None

✘
Can add new fields but limited screen design

✘
None - deal management only

✘
Limited

✘
Optional, additional charge

✘
None

✘
None

Live chat support. Phone as additional cost.


Comparison document

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