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FIVECRM vs Pipedrive CRM

Comparison of FIVECRM and Pipedrive CRM

When deciding on a system to use the first thing to consider is what you need a system for.
Check the table below of key business functions and see how FIVE and Pipedrive CRM handle them.

fivecrm logopipedrive logo
What was it designed for?High volume outbound calling and associated tasks, including email marketingIndividuals to manage their own leads
Expected number of calls per agent per day
Increased calls = increased success rate


Telephone integration (CTI)
Dial directly from the CRM

Preview dialing, auto-dialing and hangup. Out-of-the-box integration with a wide variety of phone systems, including TAPI and the low cost FIVECRM VoIP

No auto-dialing or hangup.
Call lists
Used in call centers to define which records each agent will call

Out-of-the-box. Can be predefined in the User Profile for each agent.

Each user needs to either filter their data or use the Activity List. Cannot go directly to the next record.
Call next record
Ease of moving to the next record to call

Out-of-the-box. Single click to save the current record and dial the next one.

Manually find the next record to call.
Call-back management
Action call-backs at the right time

Call-backs presented automatically at the right time. The user can filter manually.

Must use the Activity List to manually view scheduled calls.
Call logging and result workflow
Procedural automation

Wrap-up section used to select call outcome, set call-back, type notes and initiate workflow. Easy workflow configuration for call and data management. Automatically shows next record to call.

No option to log a specific call outcome. Can log a call but system does not automatically show and dial the next record.
Call scripts and Call Guides
Assisting agents

Extensive call scripts and also call guides.

Not possible
Appointment booking
Ability to manage an appointment calendar

Out of the box.

Not possible
Email campaigns
Email marketing capability

Advanced multi-step campaigns, one-off/ scheduled/ dynamic/ triggered with link tracking and unsubscribe management.

Basic mass email. 1000 bulk limit.
Number of databases
eg for outsource companies, company departments, data management

Out-of-the-box capability to create up to 999 databases.

Data management
Manipulate data in bulk

Extensive bulk data management functions, including assign, update, copy, move, import/insert/update, export, deduplicate, delete

No bulk data management
Induce competitiveness in the sales team


Data backups and restore
Ability to restore data to a previous backup


Separate paid service needed
User screen design
Standard. User defined fields and extensive screen layout options.

Can add new fields but limited screen design
Lead management

None – deal management only
Standard. User defined fields and extensive screen layout options.

Custom apps

Additional charge
Sales orders
Standard. User defined fields and extensive screen layout options.




Comparison document

What's the difference?

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