Manage Complex Processes
Call outcomes are easily configured to automate a number of automatic workflows, for example without additional agent input:
• Set progress status
• Set callback date/time
• Send emails
• auto set conditional mandatory fields
• Copy/move data to another database
• Action any function
Reduce manual administration
Either FIVE can supply the telephony, or you can take advantage of integration with a range of phone systems, most with both dial and hangup capabilities.
No need to buy a softphone as it will be supplied free of charge! The Windows based FIVE softphone connects to any generic SIP VoIP service. This will enable auto dialing and hangup without any agent involvement.