The Call Center software for better inbound/outbound calling. Call us on 727 474 1407 (USA) or 01249 566010 (UK)

Manage Complex Processes

Manage Complex Processes

Predefined workflows

Call outcomes are easily configured to automate a number of automatic workflows, for example without additional agent input:
• Set progress status
• Set callback date/time
• Send emails
• auto set conditional mandatory fields
• Copy/move data to another database
• Action any function

call center agent

Reduce manual administration

Either FIVE can supply the telephony, or you can take advantage of integration with a range of phone systems, most with both dial and hangup capabilities.

Click here for more information on telephone systems

phones

Programmable “scriptlets”

No need to buy a softphone as it will be supplied free of charge! The Windows based FIVE softphone connects to any generic SIP VoIP service. This will enable auto dialing and hangup without any agent involvement.

Click here for more information on telephone systems

headset