The Call Center software for better inbound/outbound calling. Call us on 727 474 1407 (USA) or 01249 566010 (UK)

Quick calling process

Quick calling process

Quick calling process

1. Auto dial

2. In-call process (fields, forms, scripts)

3. Wrapup + auto workflow

4. Auto next record

call center agent

Phone system

Either FIVE can supply the telephony, or you can take advantage of integration with a range of phone systems, most with both dial and hangup capabilities.

Click here for more information on telephone systems

phones

Free VoIP softphone

No need to buy a softphone as it will be supplied free of charge! The Windows based FIVE softphone connects to any generic SIP VoIP service. This will enable auto dialing and hangup without any agent involvement.

Click here for more information on telephone systems

headset

Linked call recordings

When looking at the contact history of a record, just click the Play button to hear the recording of that conversation. No need to log into another system and search for the relevant call, it’s right there on the same screen!

 

call center agents

Listen/whisper/barge

Monitoring agents, particularly new ones, is crucial to knowing that calls are being handled how you planned. Easily view current calls, simply click to listen in to a conversation live, then click again to either “whisper” to the agent, or join the conversation with the customer. 

call center agents

Inbound screenpop – can be used with a predictive dialer

Instantly “pop” the appropriate record when an inbound call comes in. Efficient operation is the way to impress customers and FIVE is designed to do just that. When the system is used with a predictive dialer the same screenpop is used when the dialer gets a connected call.

call center agents