Telephone system integrations
As an independent CRM supplier we work with a number of different telephone systems. If the phone system you use is not listed here please ask and we can check for compatibility.
Please note: we strongly recommend that you test the functionality you need with your chosen telephony before going ahead.
|System||Description and functionality|
|FIVE CRM call minutes||We are able to put in place an attractively priced package of call minutes delivered via a VoIP system. The package enables outbound and inbound calls and most importantly automatic dialing from within FIVE CRM. Click here for more information on packages. Please note this is only available in the UK.|
|CloudCall||FIVE CRM has a tight integration with CloudCall, this includes, dial, hangup, screenpop, linked call recordings, listen/whisper/barge. The service is available in both UK and US|
|Avaya IP Office||FIVE CRM is able to dial and hangup, and also inbound screenpop. Additional functionality prevents inbound calls screenpop while an agent is in wrapup. Available worldwide.|
|Noble Systems||FIVE CRM adds a fully functional and very flexible call centre CRM to the Noble Systems contact centre system. Functionality includes dial, hangup and inbound screenpop. Available in the US and UK.|
|TCN||FIVE CRM add full and Lite CRM capabilities to the TCN call centre system. Available worldwide|
|RingCentral||FIVE CRM is able to dial and hangup with RingCentral.|
|8×8||FIVE CRM is able to dial and hangup the 8×8 service so long as a generic softphone is used (such as x-lite, Bria or Zoiper).|
|TAPI||TAPI is used for phone systems that are installed onsite, it is the phone system manufacturer who supplies the TAPI driver so you need to check with them to see if a driver is available. We always advise testing connectivity before going ahead.|
|VoIP||Voice Over IP is the provision of phone lines over the internet rather than traditional landlines. If your chosen VoIP system can use generic softphones such as X-lite, Bria or Zoiper, then FIVE CRM is able to dial and hangup|