FIVE CRM

Telesales software

Dialing options
Use CTI to integrate with your phone system, the ability to auto-dial means that efficiencies are drastically improved. Agents can click-to-dial, or alternatively the system can dial automatically. When dialing automatically, it is possible to insert a delay based on the status of the record, ie if it is a call-back with notes to be read then the agent will need more time before speaking with the customer.

Call list management
Ensuring agents call the best records goes a long way to getting the best results. In addition, automated handling of call-backs means agents do not have to rely on alarms or other notes. Extensive User Profiles enable admins to tightly control what data agents have access to and also how they work.

FIVE CRM screenshot

FIVE CRM screenshot

Sales Orders
With different ways to take orders, you can choose the quickest and most effective for your scenario. Options to use objection handling to encourage sales. Quantity discounts, manufacturer pricing, tax calculations; flexible document design. Unlimited reporting on sales details.

 

Reporting
The in-built report writer enables non-technical people to create their own reports on the database. Reports can be list, summary or cross-tab (pivot table), and can be on any data in the database. In addition, reports can be scheduled to run and email automatically. Report layouts can also be designed to have a more aesthetic visual appearance.

To fully understand the system capabilities, contact us by clicking here

FIVE CRM call centre customer
Lyreco are a major distributor of office supplies in Europe. Click here to read about their experience.

 

Learn more about FIVE CRM

Data Management

Data Management

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Marketing Tools

Marketing Tools

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Contact Automation

Contact Automation

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Call center software

Call center software

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