As a call center CRM, FIVE contains all the functionality needed to run high volume outbound campaigns. Designed from the start for outbound calling, the whole concept is to double your call volume compared to “regular” CRM systems. This includes everything from managing agents, the data and calls. With options for call scripts and also wide ranging reporting, FIVE is the ideal solution for organisations who do a significant amount of outbound calling. In addition, with products & opportunity management, FIVE is great for sales and account management.
FIVE was made for predominently outbound calling scenarios, this generally means telesales, telemarketing, lead generation, lead management and account management.
Our specialism is managing outbound calling, often in call centers, or otherwise with agents working remotely. FIVE has been developed over 15 years and has been tuned to cater for our customers’ needs, most of whom have been with us for many years.
The agent interface in FIVE can be configured in minutes by any non-technical admin, while the admin interface shows everything in a clear and intuitive way. Having easy-to-use screens makes a massive difference in terms of time saved to do even simple tasks.
What our customers think:
- The team are always there to help with any issues and really well trained in customer service. The system is still performing well and adjusting with all of the requirements now needed!
- "FIVE CRM allocated a chap to me that I can only describe as a software genius. He wrote a tailored program to port over every single piece of information over from the Excel format. It’s worth pointing out, that FIVE CRM is ‘very’ customisable, so I took full advantage of the system and got to work tailoring it to my own needs."Joe Schwok, Managing Director | IFA
- Great customer service, super professional, patient, polite, and very accommodating - highly recommended.
- "FIVE CRM was recommended to me by a customer, I found the whole sales process with Jack, very easy and very informative before I made the decision to use the system. The CRM system itself is uncomplicated, easily adapted to the way I want everything to look and perform for telemarketing. I find the Support I have received, really good, as I quite often find myself deleting things in error and they always put things right for me so quickly. I would highly recommend the system and the staff at FIVE CRM and look forward to using the system long term."Cheryl Turley, Director | Virtual Work Solutions Telemarketing
- We are still quite new to FIVE CRM, but I am very pleased with their accessibility and professionalism and unlike almost all other experiences with CRMs and other Software Application providers, I really appreciate the personable approach take. The support team have been fantastic and a particular shout out to Harriet! Yes, we have a few teething issues as we try to customise the system for our own requirements, but all in all, the experience is very good and I would certainly recommend FIVE CRM to our clients and business associates.
- "[We] have been using FIVE CRM for around six months. We find it easy to use and it works well. The added extras like lead scoring and email marketing are great. The support is fantastic! They are friendly, knowledgeable, polite, very patient and quick to reply and fix. I have no hesitation in recommending FIVE CRM to anyone."Petra Smit, Managing Director | All Telemarketing
- Great Customer Service. Support team always super helpful whenever I need anything
- "From the very beginning FIVE CRM has exceeded all of my expectations. Their ability to customize the solution to meet our needs, the number of features they have and the service in general has been impressive. At any point feel free to reach out to me personally, I’ll confirm they're on top of their game."Graham McNeil, Managing Director | Optimed