FIVE CRM

The hosted Call Center CRM for better outbound calling: call us on 727 474 1407 (USA)

Call Center CRM Software

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Double your call rate with dedicated calling software

 

As a call center CRM, FIVE contains all the functionality needed to run high volume outbound campaigns for both B2B and B2C. Designed from the start for outbound calling, the whole concept is to double your call volume compared to “regular” CRM systems. This includes everything from managing agents, the data and calls. With options for call scripts and also wide ranging reporting, FIVE is the ideal solution for organisations who do a significant amount of outbound calling such as telemarketing and telesales. In addition, with products & opportunity management, FIVE is great for sales and account management.

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Strategy

Creativity

Technology

Manage complex processes and workflows

Highly configurable agent interface

Advanced dialing and telephony options

Manage complex processes and workflows

Built-in advanced email marketing + SMS

Products + opportunity management

1: Telesales
2: Telemarketing
3: Lead generation
4: Lead management
5: Account management

FIVE was made for predominently outbound calling scenarios, this generally means telesales, telemarketing, lead generation, lead management and account management.

Our specialism is managing outbound calling, often in call centers, or otherwise with agents working remotely. FIVE has been developed over 15 years and has been tuned to cater for our customers’ needs, most of whom have been with us for many years.

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The agent interface in FIVE can be configured in minutes by any non-technical admin, while the admin interface shows everything in a clear and intuitive way.  Having easy-to-use screens makes a massive difference in terms of time saved to do even simple tasks.

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What our customers think:

  • "We have been using FIVE CRM for quite some time and watched it develop. It is a very easy to use system which means it does not take much time to train new people on it. It is great how it can be bespoke to your clients’ needs and the staff are excellent helping out if you need their assistance. Much easier to use than Salesforce of Goldmine. Would through recommend using it and it is cost efficient too!"
    Antonia Lennon, Sales Director | Lingo Telemarketing
  • Really good company where by they not only respond to your queries quickly you always get a professional and friendly service. As we am new to CRM Programs this was very much a benefit to us and we would recommend this company.
  • What a fantastic company FIVE CRM are to work with. The system is so effortless and easy to use, from scheduling and creating email campaigns, it's compatibility with so many other systems and integrations, right through to the smallest of things that save us so much time like the research options in accounts that take you straight to your desired search engine to find further information on accounts that you may need. Should however you get a bit stuck nothing is ever too much for Trudy and the team, they are ALL fantastic and so friendly! Our main issues are always user error, not the system so even when we're being a bit silly and cannot perform certain things in the system, they're always on hand to help and the support is world class. We've been using this system for a few years now and so far no other system that I have ever used of known companies to use comes close to this CRM. I cannot recommend this company enough and always put them forward to clients and business associates.
  • "[We] have been using FIVE CRM for around six months. We find it easy to use and it works well. The added extras like lead scoring and email marketing are great. The support is fantastic! They are friendly, knowledgeable, polite, very patient and quick to reply and fix. I have no hesitation in recommending FIVE CRM to anyone."
    Petra Smit, Managing Director | All Telemarketing
  • "FIVE CRM allocated a chap to me that I can only describe as a software genius. He wrote a tailored program to port over every single piece of information over from the Excel format. It’s worth pointing out, that FIVE CRM is ‘very’ customisable, so I took full advantage of the system and got to work tailoring it to my own needs."
    Joe Schwok, Managing Director | IFA
  • "We have been using FIVE CRM for quite some time and watched it develop. It is a very easy to use system which means it does not take much time to train new people on it. It is great how it can be bespoke to your clients’ needs and the staff are excellent helping out if you need their assistance. Much easier to use than Salesforce of Goldmine. Would through recommend using it and it is cost efficient too!"
    Antonia Lennon, Sales Director | Lingo Telemarketing
  • The team are always there to help with any issues and really well trained in customer service. The system is still performing well and adjusting with all of the requirements now needed!
  • Having used most of the CRM systems in the market in the past 15 years I can say with certainty that Five is by far the best. With it being customisable for each client area, providing full visibility and transparency to clients for reporting, allowing agents to have designated call lists which makes our teams so much more efficient. The email marketing tool if easy to use and provides needed stats on clicks and opens. The ability to increase or decrease licences provides flexibility and helps be cost effective and the support services are always friendly and quick to resolve any issues. Could not recommend highly enough.