Call Center Software
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High Volume Outbound Calling
As a call center CRM, FIVE contains all the functionality needed to run high volume outbound campaigns for both B2B and B2C. Designed from the start for outbound calling for scenarios of 5 to 200+ seats, the whole concept is to at least double your call volume compared to “regular” CRM systems. This includes everything from managing agents, the data and calls.
With options for call scripts and also wide ranging reporting, FIVE is the ideal solution for organisations who do a significant amount of outbound calling such as telemarketing and telesales. One of the major activities is appointment setting, in addition, with products & opportunity management, FIVE is great for sales and account management.
| • | Use AI to set the best call back time |
| • | Automatically present call backs at the right time |
| • | Find contacts via the internal LinkedIn tool |
| • | Tweet contacts directly from within FIVE |
| • | Real time live coaching on calls using listen/whisper/barge (with appropriate telephony) |
| • | Track deals with opportunity management |
| • | Can be used with a predictive dialer such as TCN.com, Noblesystems.com, or five9.com |
| • | Inbound screenpop for top customer service |
| • | Use automatic workflow cadence to ensure a contact mix that gets results |
| • | Use predefined call scripts, call guides and email merge templates |
| • | Full built-in advanced email campaigns |
| • | Get documents signed from FIVE using Docusign or Adobe Sign |
| • | Schedule automatic reports to keep on top of events |
| • | Use automatic dialing to eliminate wasted time (optional) |
FIVE was made for predominently outbound calling scenarios, this generally means telesales, telemarketing, lead generation, lead management and account management.
Our specialism is managing outbound calling, often in call centers, or otherwise with agents working remotely. FIVE has been developed over 15 years and has been tuned to cater for our customers’ needs, most of whom have been with us for many years.
The agent interface in FIVE can be configured in minutes by any non-technical admin, while the admin interface shows everything in a clear and intuitive way. Having easy-to-use screens makes a massive difference in terms of time saved to do even simple tasks.
What our customers think:
- The support team at FIVE CRM are excellent. They always respond to my queries and problems in a timely fashion and more often than not are able to resolve the issue. Most issues that can't be resolved are usually beyond their control anyway.
- The team are always there to help with any issues and really well trained in customer service. The system is still performing well and adjusting with all of the requirements now needed!
- We are still quite new to FIVE CRM, but I am very pleased with their accessibility and professionalism and unlike almost all other experiences with CRMs and other Software Application providers, I really appreciate the personable approach take. The support team have been fantastic and a particular shout out to Harriet! Yes, we have a few teething issues as we try to customise the system for our own requirements, but all in all, the experience is very good and I would certainly recommend FIVE CRM to our clients and business associates.
- What a fantastic company FIVE CRM are to work with. The system is so effortless and easy to use, from scheduling and creating email campaigns, it's compatibility with so many other systems and integrations, right through to the smallest of things that save us so much time like the research options in accounts that take you straight to your desired search engine to find further information on accounts that you may need. Should however you get a bit stuck nothing is ever too much for Trudy and the team, they are ALL fantastic and so friendly! Our main issues are always user error, not the system so even when we're being a bit silly and cannot perform certain things in the system, they're always on hand to help and the support is world class. We've been using this system for a few years now and so far no other system that I have ever used of known companies to use comes close to this CRM. I cannot recommend this company enough and always put them forward to clients and business associates.