FIVE CRM

The hosted Call Centre CRM for better inbound and outbound calls

Call Centre CRM Software

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Manage calls, processes and agents

in small and large call centres

 

Manage complex processes and workflows

Highly configurable agent interface

Advanced dialing and telephony options

Manage complex processes and workflows

Built-in advanced email marketing + SMS

Products + opportunity management

As a call centre CRM, FIVE contains all the functionality needed to run outbound campaigns. Everything from managing agents, the data and calls. With options for call scripts and also wide ranging reporting, FIVE is the ideal solution for organisations who do a significant amount of outbound calling. In addition, with products & opportunity management, FIVE is great for sales and account management.

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Strategy

Creativity

Technology

1: Telesales
2: Telemarketing
3: Lead generation
4: Lead management
5: Account management

FIVE was made for predominently outbound calling scenarios, this generally means telesales, telemarketing, lead generation, lead management and account management.

Our specialism is managing outbound calling, often in call centres, or otherwise with agents working remotely. FIVE has been developed over 15 years and has been tuned to cater for our customers’ needs, most of whom have been with us for many years.

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The agent interface in FIVE can be configured in minutes by any non-technical admin. While the admin interface shows everything in a clear and intuitive way.  Having easy-to-use screens makes a massive difference in terms of time saved to do even simple tasks.

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What our customers think:

  • "FIVE CRM has been very helpful in helping us in providing recovery coaching and peer support services through our state-wide warm-line and services in emergency rooms in three hospitals"

    Owen Doughtery | Georgia Council on Substance Abuse

  • "FIVE CRM allocated a chap to me that I can only describe as a software genius. He wrote a tailored program to port over every single piece of information over from the Excel format. It’s worth pointing out, that FIVE CRM is ‘very’ customisable, so I took full advantage of the system and got to work tailoring it to my own needs."
    Joe Schwok, Managing Director | IFA
  • "From the very beginning FIVE CRM has exceeded all of my expectations. Their ability to customize the solution to meet our needs, the number of features they have and the service in general has been impressive. At any point feel free to reach out to me personally, I’ll confirm they're on top of their game."
    Graham McNeil, Managing Director | Optimed
  • "We feel most confident in Jack and Lee having spoken at length to both of them.  We are reassured by your professionalism and understanding of our needs. Also very important for us is the user friendly portal that can be customised to the users. We have a wide variety of staff capabilities when it comes to technology and it is therefore crucial that the system is easy to understand use for everyone."
    Steve Bakker, Global Marketing | The WoolSafe Organisation
  • Really good company where by they not only respond to your queries quickly you always get a professional and friendly service. As we am new to CRM Programs this was very much a benefit to us and we would recommend this company.
  • "FIVE CRM is user friendly, transparent and manages our call volume as well as our data. We couldn’t be more pleased with what CCAR and FIVE CRM have built together."

    Rebecca Allen | Conneticut Center for Addiction and Recovery

  • "[We] have been using FIVE CRM for around six months. We find it easy to use and it works well. The added extras like lead scoring and email marketing are great. The support is fantastic! They are friendly, knowledgeable, polite, very patient and quick to reply and fix. I have no hesitation in recommending FIVE CRM to anyone."
    Petra Smit, Managing Director | All Telemarketing
  • The support team at FIVE CRM are excellent. They always respond to my queries and problems in a timely fashion and more often than not are able to resolve the issue. Most issues that can't be resolved are usually beyond their control anyway.