Call Centre CRM Software
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Manage calls, processes and agents
in small and large call centres
As a call centre CRM, FIVE contains all the functionality needed to run outbound campaigns. Everything from managing agents, the data and calls. With options for call scripts and also wide ranging reporting, FIVE is the ideal solution for organisations who do a significant amount of outbound calling. In addition, with products & opportunity management, FIVE is great for sales and account management.
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Strategy
Creativity
Technology
FIVE was made for predominently outbound calling scenarios, this generally means telesales, telemarketing, lead generation, lead management and account management.
Our specialism is managing outbound calling, often in call centres, or otherwise with agents working remotely. FIVE has been developed over 15 years and has been tuned to cater for our customers’ needs, most of whom have been with us for many years.
The agent interface in FIVE can be configured in minutes by any non-technical admin. While the admin interface shows everything in a clear and intuitive way. Having easy-to-use screens makes a massive difference in terms of time saved to do even simple tasks.
What our customers think:
- We are still quite new to FIVE CRM, but I am very pleased with their accessibility and professionalism and unlike almost all other experiences with CRMs and other Software Application providers, I really appreciate the personable approach take. The support team have been fantastic and a particular shout out to Harriet! Yes, we have a few teething issues as we try to customise the system for our own requirements, but all in all, the experience is very good and I would certainly recommend FIVE CRM to our clients and business associates.
- "FIVE CRM allocated a chap to me that I can only describe as a software genius. He wrote a tailored program to port over every single piece of information over from the Excel format. Itâs worth pointing out, that FIVE CRM is âveryâ customisable, so I took full advantage of the system and got to work tailoring it to my own needs."Joe Schwok, Managing Director | IFA
- Great customer service, super professional, patient, polite, and very accommodating - highly recommended.
- "We feel most confident in Jack and Lee having spoken at length to both of them. We are reassured by your professionalism and understanding of our needs. Also very important for us is the user friendly portal that can be customised to the users. We have a wide variety of staff capabilities when it comes to technology and it is therefore crucial that the system is easy to understand use for everyone."Steve Bakker, Global Marketing | The WoolSafe Organisation
- "I looked at and trialled over a dozen CRMs over a period of months. I knew I would know what I needed when I saw it. When I saw FIVE CRM, I knew I had found what I wanted. Adaptable to every clientsâ needs, adaptable to my own usage. I like my stats and reporting, I like to know what is happening with my campaigns and exactly where we are up to."Helen O'Neill Nash, Managing Director | Real Business Development Ltd
"FIVE CRM is user friendly, transparent and manages our call volume as well as our data. We couldnât be more pleased with what CCAR and FIVE CRM have built together."
Rebecca Allen | Conneticut Center for Addiction and Recovery
- We have received excellent customer service from Five CRM. They are extremely prompt in their response and have always been very helpful with any issues raised.
- "We have been using FIVE CRM for quite some time and watched it develop. It is a very easy to use system which means it does not take much time to train new people on it. It is great how it can be bespoke to your clientsâ needs and the staff are excellent helping out if you need their assistance. Much easier to use than Salesforce of Goldmine. Would through recommend using it and it is cost efficient too!"Antonia Lennon, Sales Director | Lingo Telemarketing