Call Center Software
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Double your call rate with dedicated calling software
High Volume Outbound Calling
As a call center CRM, FIVE contains all the functionality needed to run high volume outbound campaigns for both B2B and B2C. Designed from the start for outbound calling, the whole concept is to at least double your call volume compared to “regular” CRM systems. This includes everything from managing agents, the data and calls.
With options for call scripts and also wide ranging reporting, FIVE is the ideal solution for organisations who do a significant amount of outbound calling such as telemarketing and telesales. In addition, with products & opportunity management, FIVE is great for sales and account management.
| • | Use AI to set the best call back time |
| • | Automatically present call backs at the right time |
| • | Find contacts via the internal LinkedIn tool |
| • | Tweet contacts directly from within FIVE |
| • | Real time live coaching on calls using listen/whisper/barge (with appropriate telephony) |
| • | Track deals with opportunity management |
| • | Can be used with a predictive dialer such as TCN.com or Noblesystems.com |
| • | Use automatic workflow cadence to ensure a contact mix that gets results |
| • | Use predefined call scripts, call guides and email merge templates |
| • | Full built-in advanced email campaigns |
| • | Get documents signed from FIVE using Docusign or Adobe Sign |
| • | Schedule automatic reports to keep on top of events |
| • | Use automatic dialing to eliminate wasted time (optional) |
FIVE was made for predominently outbound calling scenarios, this generally means telesales, telemarketing, lead generation, lead management and account management.
Our specialism is managing outbound calling, often in call centers, or otherwise with agents working remotely. FIVE has been developed over 15 years and has been tuned to cater for our customers’ needs, most of whom have been with us for many years.
The agent interface in FIVE can be configured in minutes by any non-technical admin, while the admin interface shows everything in a clear and intuitive way. Having easy-to-use screens makes a massive difference in terms of time saved to do even simple tasks.
What our customers think:
- The support team at FIVE CRM are excellent. They always respond to my queries and problems in a timely fashion and more often than not are able to resolve the issue. Most issues that can't be resolved are usually beyond their control anyway.
- Really good company where by they not only respond to your queries quickly you always get a professional and friendly service. As we am new to CRM Programs this was very much a benefit to us and we would recommend this company.
- "FIVE CRM was recommended to me by a customer, I found the whole sales process with Jack, very easy and very informative before I made the decision to use the system. The CRM system itself is uncomplicated, easily adapted to the way I want everything to look and perform for telemarketing. I find the Support I have received, really good, as I quite often find myself deleting things in error and they always put things right for me so quickly. I would highly recommend the system and the staff at FIVE CRM and look forward to using the system long term."Cheryl T.Director | Virtual Work Solutions Telemarketing
- Really good company where by they not only respond to your queries quickly you always get a professional and friendly service. As we am new to CRM Programs this was very much a benefit to us and we would recommend this company.