The Call Center software for better inbound/outbound calling. Call us on 727 474 1407 (USA) or 01249 566010 (UK)

High Volume Outbound Calling and Email Marketing


As a call center CRM, FIVE contains all the functionality needed to run high volume outbound campaigns for both B2B and B2C.
Designed from the start for outbound calling for scenarios of 5 to 200+ seats, the concept is to at least double your call volume compared to "regular" CRM systems. The system includes regular CRM functionality and everything needed for managing agents, the data and calls. The built-in email marketing can be used to generate warm leads for calling.

"The beauty of your solution [FIVE CRM] is that it's easily customisable and works really well in high volume lead generation and telesales environments out of the box."


Key benefits

• Quick Calling process
• Manage complex processes
• Defined call lists
• Highly configurable
• Appointment setting

• Call scripts and call guides
• Built-in email campaigns
• Multiple databases
• Data management
• Additional tools

FIVE was made for predominently outbound calling scenarios, this generally means telesales, telemarketing, lead generation, lead management and account management.

Our specialism is managing outbound calling, often in call centers, or otherwise with agents working remotely. FIVE has been developed over 15 years and has been tuned to cater for our customers’ needs, most of whom have been with us for many years.

More about call center CRM

What our customers think:

  • "FIVE CRM has been very helpful in helping us in providing recovery coaching and peer support services through our state-wide warm-line and services in emergency rooms in three hospitals"

     

    Owen D.
    Owen D.Georgia Council on Substance Abuse
  • "We are still quite new to FIVE CRM, but I am very pleased with their accessibility and professionalism and unlike almost all other experiences with CRMs and other Software Application providers, I really appreciate the personable approach take. The support team have been fantastic and a particular shout out to Harriet! Yes, we have a few teething issues as we try to customise the system for our own requirements, but all in all, the experience is very good and I would certainly recommend FIVE CRM to our clients and business associates."
  • "We feel most confident in Jack and Lee having spoken at length to both of them.  We are reassured by your professionalism and understanding of our needs. Also very important for us is the user friendly portal that can be customised to the users. We have a wide variety of staff capabilities when it comes to technology and it is therefore crucial that the system is easy to understand use for everyone."
    Steve B.Global Marketing | The WoolSafe Organisation
  • "FIVE CRM is user friendly, transparent and manages our call volume as well as our data. We couldn’t be more pleased with what CCAR and FIVE CRM have built together."

     

    Rebecca A.
    Rebecca A.Conneticut Center for Addiction and Recovery