FIVE CRM

Call Centre Software

If you need a call centre CRM that is highly flexible and highly functional, look no further. FIVE CRM was built from the ground up to be among the most configurable on the market.

ACHIEVE MORE...
1

Highly flexible CRM capability


Use the CRM functionality to work how you've always wanted to.
2

Outbound calling


Use the call centre functionality to manage data and 1-200+ agents.
3

Email marketing


Use the email marketing functionality to generate leads to feed telemarketing.
4

Multiple databases


Distinct and individual databases within the one system mean it's possible to manage entirely different projects in one system.
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To fully understand the system capabilities and request a free trial, contact us by clicking here

Lyreco are a major distributor of office supplies in Europe. Click here to read about their experience.

Flexibility: key to a call center CRM

System admins are able to change the content of the screens very easily without any technical knowledge. In addition there are a number of workflow options which mean admins are able to automate functions, reduce manual errors and increase efficiency. Originally created for outbound calling, the system has had a massive amount of development and is now a fully featured contact management CRM system. With its extreme flexibility it is able to cater for a very wide range of requirements, we often find ourselves implementing a system for a customer who has been unable to find another system to fulfill their requirements. While still very happily filling the role of a leading system for outbound calling, more and more implementations are due to the outright flexibility of the system. See the video below to see some examples of how FIVE CRM can be configured.

Lead Generation

Having a system that allows you to send email campaigns, trigger responses and call-back people who re-acted in a certain way makes lead generation so much more effective. It may be that you don’t get good results from cold calling, but instead you’re just following up an email which the customer has interacted with then results will be dramatically improved.

Outbound calling

Most customers use FIVE CRM because of its outbound calling functionality which is unusual in a contact management CRM. As use of the functionality is optional, so if you just want a truly flexible CRM this system will suit you well, but if you need a system to manage outbound calling then will most likely be a far better fit than “regular” CRMs. The system includes call list management, user/agent management, call guides/scripts and statistics – not to mention phone interaction and auto-dialing.

Email marketing

With no need to export and import data, creating email campaigns is simple. The whole setup process is covered from data segmentation to planning a range of emails as a drip campaign, to data update automation. It is the automation stemming from opens and clicks that makes this function unique. It is easy to configure it to update fields, notify people and drive future campaign steps.

Databases

Having the ability to have multiple databases can be really beneficial, you could have one for B2B and one for B2C, maybe one for customers, one for suppliers, even one for staff holiday tracking. As each database can be configured separately, each one can be made to be exactly what is needed for that requirement. In addition, there are virtually no data limits whether you want 100k or 1m records. You need to be sure that your contact management CRM is capable of fully doing the job you want it to do.

See for yourself just how flexible this system is...
telemarketing software demo

FEATURE PACKED SOLUTIONS

Multiple databases

Have up to 999 databases. Each database can be configured independently to suit particular functions or departments of a business.

 

Landing pages

Create outstanding landing pages  with our in-line WYSIWYG editor built directly into the system.

 

Web forms

Design and create web forms to capture insightful information. Easily embed web forms on landing pages and website pages.

Outbound calling

Improve agent productivity and accelerate your sales by taking advantage of in-built outbound calling functionality from directly within the application.

 

Email marketing

Make a lasting impression. Create beautiful email campaigns without any coding skills and preview your emails before they reach the inbox.

 

Prospect profiling

Build in-depth profiles of your prospects and customers so that you have all of the information when you need it, right in front of you.

Website tracking

Identify website visitors who you have in your database. Show a report on customers/ prospects who have re-visited your website.

 

Contact Management CRM

See your entire pipeline, manage leads and close deals all in real-time. Transform leads into customers and customers into raving fans.

 

CRM reporting

Capture insightful analytics and understand what drives business. Automate comprehensive reports and have a clear view of your sales funnel.