FIVE CRM

The hosted Call Centre CRM for better inbound and outbound calls

Call Centre CRM Software

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Manage calls, processes and agents

in small and large call centres

 

Manage complex processes and workflows

Highly configurable agent interface

Advanced dialing and telephony options

Manage complex processes and workflows

Built-in advanced email marketing + SMS

Products + opportunity management

As a call centre CRM, FIVE contains all the functionality needed to run outbound campaigns. Everything from managing agents, the data and calls. With options for call scripts and also wide ranging reporting, FIVE is the ideal solution for organisations who do a significant amount of outbound calling. In addition, with products & opportunity management, FIVE is great for sales and account management.

 

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Strategy

Creativity

Technology

1: Telesales
2: Telemarketing
3: Lead generation
4: Lead management
5: Account management

FIVE was made for predominently outbound calling scenarios, this generally means telesales, telemarketing, lead generation, lead management and account management.

Our specialism is managing outbound calling, often in call centres, or otherwise with agents working remotely. FIVE has been developed over 15 years and has been tuned to cater for our customers’ needs, most of whom have been with us for many years.

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The agent interface in FIVE can be configured in minutes by any non-technical admin. While the admin interface shows everything in a clear and intuitive way.  Having easy-to-use screens makes a massive difference in terms of time saved to do even simple tasks.

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What our customers think:

  • What a fantastic company FIVE CRM are to work with. The system is so effortless and easy to use, from scheduling and creating email campaigns, it's compatibility with so many other systems and integrations, right through to the smallest of things that save us so much time like the research options in accounts that take you straight to your desired search engine to find further information on accounts that you may need. Should however you get a bit stuck nothing is ever too much for Trudy and the team, they are ALL fantastic and so friendly! Our main issues are always user error, not the system so even when we're being a bit silly and cannot perform certain things in the system, they're always on hand to help and the support is world class. We've been using this system for a few years now and so far no other system that I have ever used of known companies to use comes close to this CRM. I cannot recommend this company enough and always put them forward to clients and business associates.
  • Great Customer Service. Support team always super helpful whenever I need anything
  • "We feel most confident in Jack and Lee having spoken at length to both of them.  We are reassured by your professionalism and understanding of our needs. Also very important for us is the user friendly portal that can be customised to the users. We have a wide variety of staff capabilities when it comes to technology and it is therefore crucial that the system is easy to understand use for everyone."
    Steve Bakker, Global Marketing | The WoolSafe Organisation
  • The support team at FIVE CRM are excellent. They always respond to my queries and problems in a timely fashion and more often than not are able to resolve the issue. Most issues that can't be resolved are usually beyond their control anyway.
  • "We feel most confident in Jack and Lee having spoken at length to both of them.  We are reassured by your professionalism and understanding of our needs. Also very important for us is the user friendly portal that can be customised to the users. We have a wide variety of staff capabilities when it comes to technology and it is therefore crucial that the system is easy to understand use for everyone."
    Steve Bakker, Global Marketing | The WoolSafe Organisation
  • "FIVE CRM is user friendly, transparent and manages our call volume as well as our data. We couldn’t be more pleased with what CCAR and FIVE CRM have built together."

    Rebecca Allen | Conneticut Center for Addiction and Recovery

  • The team are always there to help with any issues and really well trained in customer service. The system is still performing well and adjusting with all of the requirements now needed!
  • Having used most of the CRM systems in the market in the past 15 years I can say with certainty that Five is by far the best. With it being customisable for each client area, providing full visibility and transparency to clients for reporting, allowing agents to have designated call lists which makes our teams so much more efficient. The email marketing tool if easy to use and provides needed stats on clicks and opens. The ability to increase or decrease licences provides flexibility and helps be cost effective and the support services are always friendly and quick to resolve any issues. Could not recommend highly enough.