High Volume Outbound Calling
As a call center CRM, FIVE contains all the functionality needed to run high volume outbound campaigns for both B2B and B2C. Designed from the start for outbound calling, the whole concept is to at least double your call volume compared to “regular” CRM systems. This includes everything from managing agents, the data and calls.
With options for call scripts and also wide ranging reporting, FIVE is the ideal solution for organisations who do a significant amount of outbound calling such as telemarketing and telesales. In addition, with products & opportunity management, FIVE is great for sales and account management.
|•||Use AI to set the best call back time|
|•||Automatically present call backs at the right time|
|•||Find contacts via the internal LinkedIn tool|
|•||Tweet contacts directly from within FIVE|
|•||Real time live coaching on calls using listen/whisper/barge (with appropriate telephony)|
|•||Track deals with opportunity management|
|•||Can be used with a predictive dialer such as TCN.com or Noblesystems.com|
|•||Use automatic workflow cadence to ensure a contact mix that gets results|
|•||Use predefined call scripts, call guides and email merge templates|
|•||Full built-in advanced email campaigns|
|•||Get documents signed from FIVE using Docusign or Adobe Sign|
|•||Schedule automatic reports to keep on top of events|
|•||Use automatic dialing to eliminate wasted time (optional)|
FIVE was made for predominently outbound calling scenarios, this generally means telesales, telemarketing, lead generation, lead management and account management.
Our specialism is managing outbound calling, often in call centers, or otherwise with agents working remotely. FIVE has been developed over 15 years and has been tuned to cater for our customers’ needs, most of whom have been with us for many years.
The agent interface in FIVE can be configured in minutes by any non-technical admin, while the admin interface shows everything in a clear and intuitive way. Having easy-to-use screens makes a massive difference in terms of time saved to do even simple tasks.
What our customers think:
- "I looked at and trialled over a dozen CRMs over a period of months. I knew I would know what I needed when I saw it. When I saw FIVE CRM, I knew I had found what I wanted. Adaptable to every clients’ needs, adaptable to my own usage. I like my stats and reporting, I like to know what is happening with my campaigns and exactly where we are up to."Helen O. Managing Director | Real Business Development Ltd
- Really good company where by they not only respond to your queries quickly you always get a professional and friendly service. As we am new to CRM Programs this was very much a benefit to us and we would recommend this company.
"FIVE CRM is user friendly, transparent and manages our call volume as well as our data. We couldn’t be more pleased with what CCAR and FIVE CRM have built together."Rebecca A.Conneticut Center for Addiction and Recovery
"FIVE CRM has been very helpful in helping us in providing recovery coaching and peer support services through our state-wide warm-line and services in emergency rooms in three hospitals"Owen D.Georgia Council on Substance Abuse