FIVE CRM

The hosted Call Center CRM for better outbound calling: call us on 727 474 1407 (USA)

Background

Established in 1991 and with customers in over 35 countries, FIVE (originally CallPro CRM) started as calling software built to help telemarketing set-ups boost productivity and transform how call agents handle calls. Fast forward three decades and FIVE has developed vastly with a wide and ever-growing range of functionality to help call centres achieve their goals.

FIVE provides market-leading software solutions dedicated to helping customers in particular with outbound calling scenarios. Although don’t expect to do it alone – our team are on-hand to help and guide you. We’re devoted to ensuring you succeed.

At FIVE , making things simpler is our passion. We believe software should be simple, hassle-free and easy to use and that’s why we develop all of our products with our customers in mind. We create outstanding software to solve business problems, whether that’s trying to make sense of your data or automating key customer touch points.

Headquartered in Wiltshire, UK, FIVE’s parent company, Quality System Solutions Ltd, has the strength and resilience to give customers the confidence they need to trust FIVE with their business. We also have a wholly owned subsidiary in Florida, USA: FIVECRM, LLC

5 Reasons to use FIVE CRM

Centralised Toolset

A large set of tools all in one place allowing you to manage your sales & marketing effortlessly.

Innovation At The Heart

Invest in a company who cares about developing, enabling you to grow and succeed.

Inclusive Support

Benefit from inclusive local support via chat, email and phone ensuring your uptime.

Working With You

We work with all of our customers to ensure they’re happy with the service they receive.

We Get Results

All of our individual solutions are built to get required results and boost your business.

Customer comments

  • Five CRM has so many features that make it by far my favourite CRM and absolutely the one of choice for telephone based lead generation (not just telemarketing!) and joined up telephone, SMS and email marketing. In particular I have found Five CRM to be best in class for 1) Live support both on instant chat and phone - The support team always go above and beyond to help us out 2) Ability to manipulate live data (I don't get why other CRMs don't have the features Five CRM do) 2) Sales process automation (complete one field and kick off a whole load of automations) 3) Reporting (ability to report on all data points - including historical values - across the database) 4) Being able to access all the information you need on an account from just one screen (speeds up efficiency 10x) 5) Ease of Customisation 6) Campaign based email marketing & automation There's much more that Five CRM does well and I'm not the only one who thinks so - most of my clients and partners now use Five CRM as their preferred sales and marketing tool as well. Of course no product is 100% perfect and if there's one area I'd like to see improved it would be the interface for individual level email auto-responders (currently they get set up automatically as individual campaigns which can visually distract from any bulk campaigns you are running - though there is the useful ability to filter campaigns. It would be better to treat an auto-responder campaign as one campaign) To sum up, Five CRM works exceptionally well, especially for outbound marketing, sales process automation and email campaign based marketing teams. Thanks Five CRM for building such a great product!
  • "FIVE CRM allocated a chap to me that I can only describe as a software genius. He wrote a tailored program to port over every single piece of information over from the Excel format. It’s worth pointing out, that FIVE CRM is ‘very’ customisable, so I took full advantage of the system and got to work tailoring it to my own needs."
    Joe Schwok, Managing Director | IFA
  • We are loving the CRM and the support from all you guys at fivecrm Talent Finder
  • We are still quite new to FIVE CRM, but I am very pleased with their accessibility and professionalism and unlike almost all other experiences with CRMs and other Software Application providers, I really appreciate the personable approach take. The support team have been fantastic and a particular shout out to Harriet! Yes, we have a few teething issues as we try to customise the system for our own requirements, but all in all, the experience is very good and I would certainly recommend FIVE CRM to our clients and business associates.
  • Five CRM has so many features that make it by far my favourite CRM and absolutely the one of choice for telephone based lead generation (not just telemarketing!) and joined up telephone, SMS and email marketing. In particular I have found Five CRM to be best in class for 1) Live support both on instant chat and phone - The support team always go above and beyond to help us out 2) Ability to manipulate live data (I don't get why other CRMs don't have the features Five CRM do) 2) Sales process automation (complete one field and kick off a whole load of automations) 3) Reporting (ability to report on all data points - including historical values - across the database) 4) Being able to access all the information you need on an account from just one screen (speeds up efficiency 10x) 5) Ease of Customisation 6) Campaign based email marketing & automation There's much more that Five CRM does well and I'm not the only one who thinks so - most of my clients and partners now use Five CRM as their preferred sales and marketing tool as well. Of course no product is 100% perfect and if there's one area I'd like to see improved it would be the interface for individual level email auto-responders (currently they get set up automatically as individual campaigns which can visually distract from any bulk campaigns you are running - though there is the useful ability to filter campaigns. It would be better to treat an auto-responder campaign as one campaign) To sum up, Five CRM works exceptionally well, especially for outbound marketing, sales process automation and email campaign based marketing teams. Thanks Five CRM for building such a great product!
  • We have received excellent customer service from Five CRM. They are extremely prompt in their response and have always been very helpful with any issues raised.
  • The support team at FIVE CRM are excellent. They always respond to my queries and problems in a timely fashion and more often than not are able to resolve the issue. Most issues that can't be resolved are usually beyond their control anyway.
  • "We have been using FIVE CRM for quite some time and watched it develop. It is a very easy to use system which means it does not take much time to train new people on it. It is great how it can be bespoke to your clients’ needs and the staff are excellent helping out if you need their assistance. Much easier to use than Salesforce of Goldmine. Would thoroughly recommend using it and it is cost efficient too!"
    Antonia Lennon, Sales Director | Lingo Telemarketing