10 Best Parole CRM Software for Your Team

Cecily Giancaterino

Oct 13, 2023

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16 min read

CRM

From tracking and monitoring parolees to ensuring their compliance with release conditions, parole officers often find themselves swamped with multiple tasks that can be challenging to manage all at once.

The tasks don't stop there. A parole officer's day also involves managing caseloads, providing social services to aid in recovery and rehabilitation, and meeting with parolees regularly.

Luckily, CRM software can streamline the management of parole cases. It ensures accurate record-keeping and simplifies progress monitoring. In this guide, we round up the top ten parole CRM software platforms, exploring their features, benefits, and how they differ.

Before we go any further, here are the key things to know about parole CRM software:

• Parole officers play a crucial role in monitoring and supervising parolees. A parole CRM helps them streamline workflows and perform their jobs more effectively.
• A parole CRM can automate administrative tasks and other time-consuming aspects of parole management.
• A CRM tool can also improve communication between offenders, parole officers, and other agencies.
• To choose the best parole CRM for your team, consider its features, customization options, integrations, and pricing.
• While there may not be a specific CRM designed only for parole management, many options are available in the market. This article covers ten of the best ones.

Table of Contents:

• Parole CRM Tools Comparison Chart
• What is a Parole CRM?
• How to Evaluate Parole CRM tools for your team
• FiveCRM
• Marquis Software
• Best Notes
• HubSpot
• Oracle Health (Cerner)
• Azzly
• Zoho CRM
• SugarCRM
• CSS
• Intapp
• Find Your New Parole CRM with FiveCRM
• FAQs

Here are the top parole CRM tools:

1. FiveCRM
2. Marquis Software
3. Best Notes
4. HubSpot
5. Oracle Health (Cerner)
6. Azzly
7. Zoho CRM
8. SugarCRM
9. CSS
10. Intapp

Parole CRM Tools Comparison Chart

What Is a Parole CRM?

In criminal justice, parole officers monitor and supervise parolees. They ensure parolees adhere to their release conditions and smoothly reintegrate into society. Their work is crucial in ensuring public safety and aiding the rehabilitation of law offenders.

A parole CRM is a specialized software solution designed to streamline this process and enhance the management of parole cases. It makes the process more efficient by automating administrative tasks and allowing parole officers to focus on more critical aspects of their work.

A CRM tool can promote compliance and successful reintegration by improving communication between offenders, parole officers, and other agencies involved.

How to Evaluate Parole CRM Tools for Your Team

A well-chosen CRM can streamline parole management and provide valuable insights to help parole officers perform their jobs better. But which one's best for your team? Here are key things to consider when evaluating a parole CRM.

Features

Some of the features standard among parole CRMs include the following:

• Case management
• Offender tracking
• Appointment scheduling
• Reporting and analytics

Some parole CRMs also offer features that address the legal, behavioral, and mental health aspects of monitoring parolees.

Customization and Integration

Your CRM tool should be flexible enough to adapt to your team's unique requirements and workflows. And because data often needs to be shared across various systems and departments, consider a CRM tool that seamlessly integrates with other applications like court management systems or electronic health records (EHRs).

Pricing

Parole CRMs come at various prices. As with any software, weigh the cost against the features and benefits and consider the short-term costs vs. the long-term investment. A platform may appear expensive over the next few months but may lead to significant cost savings in the long run.

1. FiveCRM

Rating: 4.4/5.0 (G2)

Key Features:

• Complete customization: FiveCRM can be customized to fit your unique workflows. This means you'll have a CRM tailored to fit you.
• Intelligent automation: The platform features automation tools to reduce manual tasks. For example, you can automatically schedule parole meetings without any manual effort.
• Analytics and reporting: Enhanced reports boost your progress monitoring, assessments, and reporting to stakeholders.
• Seamless integrations: FiveCRM seamlessly integrates with your other tools and platforms. This is helpful when you must communicate with other agencies, such as law enforcement, social services, recovery support, and medical and treatment providers.

Parole officers often have large caseloads, making tracking each parolee challenging. FiveCRM facilitates seamless communication as it allows for information sharing among different stakeholders involved in an offender's case, such as law enforcement, social services, recovery centers, and medical and treatment providers.

With its telemarketing tools, email marketing tools, and integrations with various software platforms, connecting with various tools linked to these stakeholders becomes friction-free.

A CRM tool can provide valuable data insights. Through FiveCRM's analytics and reporting features, parole officers can get a clearer picture of trends, patterns, and areas of concern within their caseloads and provide data-based recommendations.

You can choose how much to pay based on the number of seats you need. FiveCRM starts at $70 per seat if billed monthly or $63 per seat when billed annually.

2. Marquis Software

Rating: 3.5/5.0 (G2)

Key Features:

• Sentence tracking tools: As part of the Marquis eOMIS suite, you'll have access to robust sentence tracking tools. You can easily see offense details and the terms of supervision for all cases with a click.
• Supervision history features: You can easily track supervision history for each case, including intake, transfer, and more. Plus, you can see violation reports and unlock automated penalty calculations.

Marquis Software offers its eOMIS platform to those in need of managing inmates or parolees. The software suite contains features for everything from inmate management and sentence calculation to community supervision and docket management.

Plus, the eOMIS platform includes all the features you need to see critical parole data at a glance, including visual timelines, dashboards, community maps, and beyond.

3. BestNotes

Rating: 4.0/5.0 (G2)

Key Features:

• Documentation and reporting: Build custom reports and auto-populated documentation while getting rid of double data entry from multiple documents.
• Organized calendar and appointments: Set appointment reminders, customize calendar groups for easier scheduling, and integrate with your go-to calendar apps, such as Outlook, Apple, or Google.

While BestNotes is designed mainly for behavioral health and addiction treatment, it has CRM features that aid in tracking communication (whether phone calls or emails) and setting follow-up reminders. It also offers automatic notifications for new parolees.

BestNotes has varying fees based on the number of users. Pricing starts at $55 per user/month (with 1-10 users).

4. HubSpot CRM Suite

Rating: 4.4/5.0 (G2)

Key Features:

• Database management: Store, organize, and access contact data within the platform with ease.
• Activity logs: Monitor compliance with release conditions and keep a record of all interactions with parolees and other departments.

HubSpot is a leader in CRM and can be useful for parole officers managing large databases of parolees. The most useful parole management tool inside HubSpot is database management. Apart from creating and importing parolee contact information, you can also segment and filter them according to their status, i.e., "contacted" or "not contacted over the last 60 days."

You can unlock the power of HubSpot for free or level up with the CRM Suite Starter, starting at $30 per month.

5. Oracle Health (Cerner)

Rating: 3.5/5.0 (G2)

Key Features:

• Clinical workflow management: Streamline the intake process with multiple medical provider access, clinical documentation, and reporting.
• Patient health information management: Keep track of individual parolee health records, such as past and current medical conditions, medications prescribed, allergies or adverse reactions to specific drugs, and more.

Oracle Helth (Cerner) is a comprehensive solution for managing the clinical aspects of parole management. With its EHR feature, all patient information can be securely stored in one place, making it easier to access and share with other stakeholders involved in the case.

But beyond clinical management, Cerner also has tools that can be useful for parole officers. For instance, the patient health information management feature allows for the seamless tracking of a parolee's medical history and conditions, which could provide valuable insights into their physical and mental well-being.

6. Azzly

Rating: 5.0/5.0 (G2)

Key Features:

• Electronic health records: Store and access patient information securely; track appointment schedules, assessments, lab results, and treatment plans.
• Personalized forms: Azzly Rize provides personalized forms and templates tailored to your needs.

Like BestNotes, Azzly is primarily a Behavioral Health EHR & EMR software. While it's not a CRM that can be used for other aspects of parole management, Azzly can track the parolee's behavioral progress, medications, and other clinical documentation needs on the road to rehabilitation. This tool serves addiction treatment professionals in optimizing outreach, intake, admissions, medication management, and billing processes.

What differentiates Azzly is its personalized forms. Azzly Rize brings the patient's journey to life in one eChart. Azzly's expert forms library team creates personalized assessments, evaluations, treatment plans, and notes, complemented with easy-to-use templates tailored to your unique needs.

7. Zoho CRM

Rating: 4.0/5.0 (G2)

Key Features:

• Contact management: Keep track of all contacts and assign them to specific parole officers for follow-up.
• Task and appointment scheduler: Schedule and manage tasks and appointments, set reminders, and track progress.
• Mobile app integration: Access the CRM on the go through its mobile app, making it easier to stay connected with your team.

Zoho CRM is an all-in-one customer relationship management software that can be customized to fit the needs of parole management. With its contact management feature, you can track interactions with parolees and assign them to specific officers for follow-up.

The task and appointment scheduler also allows for efficient time management and organization, ensuring no appointments or tasks slip through the cracks. And with its mobile app integration, it's easier than ever for parole officers to stay connected and updated on the go.

Pricing for Zoho CRM starts at $14 per user/month, with different plans and features available.

8. SugarCRM

Rating: 4.2/5.0 (Gartner)

Key Features:

• User-friendly dashboard: The dashboard simplifies complex processes and tedious tasks, reducing administrative load for parole officers.
• Powerful integrations: Facilitate better collaboration among parole officers, parolees, and other stakeholders by connecting your other platforms to your CRM.

SugarCRM's role management feature can help organize and manage parolees, assigning them to different officers or case managers. SugarCRM's efficiency in managing accounts and opportunities could be applied to tracking parolee progress when managing appointments and documenting interactions.

Prices start at just $49 per user/month for sales automation, which can be used for parole management.

9. CSS

Rating: No rating available

Key Features:

• Robust community supervision and probation tools: CSS offers recommendations for supervision level, the ability to track stats such as re-arrest rates, and customizable case plans. All of these tools make up a robust community supervision and probation platform.
• Customizable dashboards: The customizable dashboards allow you to streamline your workflows and see all parolee information at a glance.

CSS (Corrections Software Solutions) is a case management software designed for community supervision, probation, pre-trial supervision, and beyond. Features such as customizable case planning, in-depth reporting, and dashboards ensure you're kept up-to-date on all cases.

CSS also offers unique features such as a mobile app for clients and lobby kiosks that parolees can use to check in for meetings with their officers.

10. Intapp

Rating: 3.6/5.0 (G2)

Key Features:

• Collaboration and content: Capture and access relevant information from a central repository of parole, personnel, partner agencies, and document-related data.
• Risk and compliance: Take advantage of tools for managing risk and ensuring compliance.

Intapp is a powerful, cloud-based software that's configurable to meet various verticals. While not explicitly designed for criminal justice, this CRM has features that can be used for parole management, such as tools for boosting team collaboration.

Among this product list, Intapp is the only one that boasts of its strong use of powerful technology such as AI, machine learning, and predictive analytics to enhance its functionality.

Find Your New Parole CRM With FiveCRM

FiveCRM stands out in parole management with its robust features designed to handle interactions and maximize efficiency. Its detailed contact management, automated workflows, native app builder, and comprehensive reporting capabilities allow for a seamless, organized approach to parole management.

Start a demo and see firsthand how FiveCRM can revolutionize your parole management process.

Parole CRM Tools FAQ

Q: What is parole CRM software?

A: Parole CRM software is a specialized tool designed to streamline the management of parole cases. It helps parole officers in monitoring and supervising parolees, ensuring they adhere to their release conditions. The software can automate administrative tasks, improve communication between offenders, parole officers, and other agencies, and provide valuable insights to help parole officers perform their jobs more effectively.

Q: Why is parole CRM software important for parole officers?

A: Parole officers have multiple responsibilities, from tracking and monitoring parolees to ensuring their compliance with release conditions. They also manage caseloads, provide social services, and meet with parolees regularly. Parole CRM software streamlines these tasks, ensures accurate record-keeping, and simplifies progress monitoring, making their jobs more efficient.

Q: How can one choose the best parole CRM for their team?

A: When choosing a parole CRM, consider its features, customization options, integrations, and pricing. It's essential to weigh the software's cost against its features and benefits, considering both short-term costs and long-term investment.

Q: Are there CRMs designed specifically for parole management?

A: While there may not be a CRM designed exclusively for parole management, many options in the market can be tailored to fit the needs of parole management.

Q: How does FiveCRM stand out in parole management?

A: FiveCRM stands out with its robust features designed for interactions and efficiency maximization. It offers detailed contact management, automated workflows, a native app builder, and comprehensive reporting capabilities, allowing for a seamless and organized approach to parole management.

Q: What are some standard features among parole CRMs?

A: Some standard features among parole CRMs include case management, offender tracking, appointment scheduling, reporting and analytics. Some also offer features addressing the legal, behavioral, and mental health aspects of monitoring parolees.

Q: How does a CRM tool benefit the rehabilitation process of parolees?

A: A CRM tool can promote compliance and successful reintegration by improving communication between offenders, parole officers, and other agencies involved. It ensures accurate record-keeping, simplifies progress monitoring, and provides insights into trends, patterns, and areas of concern within caseloads, aiding in data-based decision-making.

Q: Are there any free parole CRM tools available?

A: HubSpot offers a free version of its CRM, but it's essential to evaluate if the free version meets the specific needs of parole management.

Q: How can parole CRM software lead to cost savings in the long run?

A: While the initial investment in a parole CRM might seem high, the automation of administrative tasks, improved efficiency, and accurate record-keeping can lead to significant time savings and reduced errors. This can translate to cost savings in the long run as officers can manage more cases effectively, reducing the need for additional resources or personnel.

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