FiveCRM vs Convoso vs Salesloft - 2023 Comparison

Cecily Giancaterino

Apr 04, 2023

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12 min read

CRM

FiveCRM vs Convoso vs Salesloft - 2023 Comparison

FiveCRM, Convoso, and Salesloft are highly appreciated by business owners for the vast range of features they offer. Whether you need to consolidate multiple team projects, establish all-in-one lead generation pipelines, or streamline customer relationships, these platforms have your back.

Choosing the right CRM is crucial to your business's success. After careful analysis, we have compiled a comprehensive review of each CRM's features, benefits, integrations, and pricing plans. Our aim is to provide you with the necessary information to make an informed decision. Let’s get started!

Key Takeaways

1. FiveCRM, Convoso, and Salesloft are all customer relationship management tools that offer a range of features to businesses.
2. FiveCRM is best for telemarketing and email marketing, Convoso is great for outbound call center operations and compliance support, and Salesloft excels at managing customer relationships and providing personalized interactions.
3. FiveCRM offers customized call scripts, automated email marketing, LinkedIn integration, and exceptional customer support and training.
4. Convoso offers auto-dialers, an AI-powered virtual assistant, customizable scripting, compliance tools, and resources for training.
5. Salesloft allows businesses to orchestrate every interaction, allows calendar syncing, and provides access to a learning center and certification courses. 

Table of Contents: 

• FiveCRM
• Convoso
• SalesLoft
• Benefits
• Support & Training
• Pricing
• Conclusion

FiveCRM 

FiveCRM is a customer relationship management tool that helps businesses organize and manage customer data in one central location. 

With FiveCRM, you can track customer interactions, document sales leads, manage customer support requests, and analyze data to make informed business decisions. It can automate your sales and marketing processes by sending personalized emails and alerts to your customers, as well as automate your customer service. 

FiveCRM's easy-to-use interface and customization capabilities make it simple for your team to work together and streamline your workflow. 

FiveCRM integrates with other platforms, such as Mailchimp and Salesforce, to make tasks a bit easier for businesses. On the security front, FiveCRM is secure and GDPR-compliant, ensuring customer data is kept safe and private.

Convoso

Convoso is a dialer solution for sales and lead generation teams, offering powerful tools and features. 

With an emphasis on ease of use, customer friendliness, and adaptability, customers consistently report increases in contact rates of up to 3X, thanks to the platform's advanced dialing modes, answering machine detection, and intelligent caller ID reputation management.

Convoso also offers strong compliance support and customizable dashboards and reports that provide the performance analytics you need to drive efficiencies and ROI. With integrations that improve your efficiency and productivity, Convoso is the ultimate solution for businesses looking to streamline their outbound call center operations, win more clients and increase sales.

Salesloft 

Salesloft is a tool designed to help businesses manage their customer relationships, from initial contact to closing a deal and providing ongoing support. It allows you to keep track of customer data and use this information to personalize interactions and provide better service. 

It automatically syncs all activities related to a customer to the CRM, allowing businesses to easily track interactions and monitor the entire customer journey. This can help businesses identify opportunities for upselling or cross-selling and provide insights into areas where customer service could be improved.

Companies can monitor and analyze phone calls with customers to identify areas where communication could be improved. Calls can also be connected to other workflows, such as task assignments or email marketing campaigns, to streamline the sales process and increase efficiency.

Benefits - FiveCRM vs Convoso vs Salesloft

Are you struggling to decide between FiveCRM, Convoso, and Salesloft? Don't worry, we've got you covered! In this section, we'll break down the benefits of each platform so that you can make a confident choice. Let's dive in and explore what each one has to offer!

FiveCRM Benefits 

This powerful software is specifically designed to streamline your marketing efforts, saving you valuable time and effort.

Below are some of the ways FiveCRM can benefit your business:

• Made specifically for telemarketing - Say goodbye to manual call tracking with FiveCRM's customized call scripts, detailed call logs, and integrated call recording;
• Automate your email marketing - FiveCRM allows you to automate your email marketing campaigns with personalized messages so that you can reach customers efficiently and effectively;
• Customized call scripts - By having access to customized call scripts, you can easily tailor your messaging based on specific products, services, or customer needs, improving your chances of success and coordinating even your junior team members;
• Internal LinkedIn tool - FiveCRM includes an internal LinkedIn integration that allows marketers to connect with potential customers on the platform. This makes it easy to turn LinkedIn connections into sales leads within the FiveCRM.

Convoso Benefits 

Convoso offers a range of features to enhance sales and customer service efforts. Here are some of the software’s benefits:

• Auto dialers - The predictive, power, and preview dialers automate outbound calls, increasing agents' productivity and reducing customer wait times. Agents can also use local caller IDs to improve customer response rates;
• Intelligent VA - The virtual assistant (VA) uses artificial intelligence (AI) to guide agents through calls, provide live assistance, and automate repetitive tasks like data entry. This allows agents to focus on building rapport with customers and providing personalized service;
• Dynamic scripting - The software offers customizable scripting options that adapt to customer responses, ensuring that agents provide accurate and relevant information. This feature helps agents respond quickly and appropriately to customer inquiries;
• Compliance tools - Convoso software ensures compliance with legal regulations like the Telephone Consumer Protection Act (TCPA) and the General Data Protection Regulation (GDPR). It also provides options for recording calls and logging consent to prevent legal issues.

Salesloft Benefits 

Here are the main benefits of using Salesloft:

• Orchestrate every interaction - Salesloft allows you to manage all your customer interactions and touchpoints from one place. With Salesloft, you can easily track engagement and prioritize follow-ups, ensuring you never miss an opportunity to close a deal.
• Sales playbooks - Salesloft provides customizable sales playbooks that guide your sales reps through each stage of the sales process. These playbooks include best practices, email templates, call scripts, and more, ensuring that every customer interaction is consistent and effective.
• Customized sales emails - Salesloft's email functionality allows you to create and send personalized emails at scale. You can tailor your messages to each customer, increasing the likelihood of engagement and conversion.
• Calendar syncing - Salesloft integrates seamlessly with your calendar, allowing you to schedule and manage appointments and meetings. With Salesloft, you can avoid double-booking, automate appointment reminders, and ensure that your sales team is always on top of their schedule. 

Support & Training - FiveCRM vs Convoso vs Salesloft

Understanding the differences in training and support offerings is a crucial step in choosing the right CRM tool for your business.

FiveCRM Support & Training  

FiveCRM offers its users exceptional customer support and training. In case of any issues, users can seek guidance through phone, live chat, or email. Additionally, the platform provides training sessions to help new users get up to speed quickly and maximize their use of the software. Whether it's a technical issue or a question about best practices, FiveCRM's support team is always ready to assist.

Convoso Support & Training   

Convoso offers comprehensive customer support and training to ensure that its users are able to make the most out of their software. Users can access a team of experts available during daily support hours to help address any issues or concerns. 

Convoso also offers a range of resources, such as training videos, documentation, and webinars to help users get started and navigate the software.

Salesloft Support & Training   

Salesloft’s learning center provides access to training and how-to resources, while Salesloft University offers courses and certifications to users. 

In terms of support, users have access to a help center and can even hire an implementation partner to assist them in overcoming any roadblocks. 

Integrations - FiveCRM vs Convoso vs Salesloft

As any sales pro knows, a well-integrated CRM system can make all the difference in boosting your productivity and improving your bottom line. In this section, we'll closely examine how FiveCRM, Convoso, and Salesloft stack up when it comes to integrations.

FiveCRM Integrations 

FiveCRM offers 13 integrations across various industries, such as telephony solutions, accounting, email marketing, and more. These integrations help businesses streamline their workflow, increase productivity, and provide a seamless experience to their customers.

Convoso Integrations 

Convoso boasts a wide range of third-party integrations, primarily focused on dialer integrations. In addition to these, the software also offers integrations with popular CRM tools like HubSpot, Zoho, and Zapier, allowing for seamless data transfer and workflow automation.

Salesloft Integrations 

Salesloft offers over 100 third-party integrations in various categories, such as CRM, marketing automation, analytics, and many more.

Pricing - FiveCRM vs Convoso vs Salesloft

FiveCRM Pricing 

FiveCRM's pricing plan is designed to be highly adaptable, with a starting price of $70 per month per seat. It's important to note that all customers can access all features, irrespective of the number of seats booked. 

Convoso Pricing 

Convoso's pricing varies based on the needs of your business and the features you require. and they must request a demo to establish that specific fee. However, on review sites, users indicate a monthly starting cost of $90. 

Salesloft Pricing 

Salesloft offers three pricing plans - Essentials, Advanced, and Premier- each with different features and capabilities. The exact pricing is not listed on their website and needs to be requested by scheduling a demo with their sales team.

Conclusion

In conclusion, FiveCRM, Convoso, and Salesloft are all excellent CRM platforms that offer a wide range of features to businesses. 

FiveCRM is best suited for telemarketing and email marketing, while Convoso is great for outbound call center operations and compliance support. Salesloft excels at managing customer relationships and providing personalized interactions. 

Each platform offers its own unique benefits, integrations, and pricing plans, making it essential for businesses to carefully evaluate their needs before making a decision. Companies can expect improved workflow, increased productivity, and better customer relationships regardless of the chosen platform.

Try FiveCRM today and experience the difference for yourself. With our cutting-edge technology and unparalleled support, you'll be well on your way to sales success in no time.

Michael King says...

"I can’t think of a time where a client has requested something that we weren’t able to do with FiveCRM. Unlike most systems, it has a lot of flexibility."

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Managing Director, Senior Response

JAINE HUSBANDS SAYS...

“Each client, and each of their campaigns, has its own unique specifications. We essentially needed to set up mini CRMs on one platform to meet those requirements.”

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Operations Director, Team Telemarketing

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