High Volume Outbound Calling
As a call center CRM, FIVE contains all the functionality needed to run high volume outbound campaigns for both B2B and B2C. Designed from the start for outbound calling, the whole concept is to at least double your call volume compared to “regular” CRM systems. This includes everything from managing agents, the data and calls.
With options for call scripts and also wide ranging reporting, FIVE is the ideal solution for organisations who do a significant amount of outbound calling such as telemarketing and telesales. In addition, with products & opportunity management, FIVE is great for sales and account management.
FIVE was made for predominently outbound calling scenarios, this generally means telesales, telemarketing, lead generation, lead management and account management.
Our specialism is managing outbound calling, often in call centers, or otherwise with agents working remotely. FIVE has been developed over 15 years and has been tuned to cater for our customers’ needs, most of whom have been with us for many years.
The agent interface in FIVE can be configured in minutes by any non-technical admin, while the admin interface shows everything in a clear and intuitive way. Having easy-to-use screens makes a massive difference in terms of time saved to do even simple tasks.
What our customers think:
- Great Customer Service. Support team always super helpful whenever I need anything
- "FIVE CRM was recommended to me by a customer, I found the whole sales process with Jack, very easy and very informative before I made the decision to use the system. The CRM system itself is uncomplicated, easily adapted to the way I want everything to look and perform for telemarketing. I find the Support I have received, really good, as I quite often find myself deleting things in error and they always put things right for me so quickly. I would highly recommend the system and the staff at FIVE CRM and look forward to using the system long term."Cheryl T.Director | Virtual Work Solutions Telemarketing
"FIVE CRM has been very helpful in helping us in providing recovery coaching and peer support services through our state-wide warm-line and services in emergency rooms in three hospitals"Owen D.Georgia Council on Substance Abuse
- Having used most of the CRM systems in the market in the past 15 years I can say with certainty that Five is by far the best. With it being customisable for each client area, providing full visibility and transparency to clients for reporting, allowing agents to have designated call lists which makes our teams so much more efficient. The email marketing tool is easy to use and provides needed stats on clicks and opens. The ability to increase or decrease licences provides flexibility and helps be cost effective and the support services are always friendly and quick to resolve any issues. Could not recommend highly enough.
- "The team at FIVE CRM are excellent. Extremely professional and have the ability to understand your individual business needs. Which in turn meets your budget and gives you a feeling that you are being looked after superbly, this is vital when you starting up a new business. Nothing is too much trouble."Maria M.Director | Bespoke Business Connections
- "We feel most confident in Jack and Lee having spoken at length to both of them. We are reassured by your professionalism and understanding of our needs. Also very important for us is the user friendly portal that can be customised to the users. We have a wide variety of staff capabilities when it comes to technology and it is therefore crucial that the system is easy to understand use for everyone."Steve B.Global Marketing | The WoolSafe Organisation
- "From the very beginning FIVE CRM has exceeded all of my expectations. Their ability to customize the solution to meet our needs, the number of features they have and the service in general has been impressive. At any point feel free to reach out to me personally, I’ll confirm they're on top of their game."Graham M.Managing Director | Optimed
- "We have been using FIVE CRM for quite some time and watched it develop. It is a very easy to use system which means it does not take much time to train new people on it. It is great how it can be bespoke to your clients’ needs and the staff are excellent helping out if you need their assistance. Much easier to use than Salesforce of Goldmine. Would thoroughly recommend using it and it is cost efficient too!"Antonia L.Sales Director | Lingo Telemarketing