FIVE CRM

The Call Center software for better outbound calling. Call us on 727 474 1407 (USA) or 01249 566010 (UK)

Contact automation

FIVE CRM allows you to build in-depth profiles of your prospects so that you have all of the information you need right in front of you. The prospect account profiler is integrated with popular social media channels allowing you to pull vital sales insights. The result: less time wasted and a better chance of converting prospects into happy loyal customers.

Benefit from a clear view of your prospect using the FIVE account view. Store all of the information about a prospect in one place, whether that’s information gathered from their activity on your website or a call they have received from your telemarketing team. FIVE allows you to have 100+ data fields, ensuring every element of communication and data is stored effectively. A prospects profile can automatically be updated – no matter how many users are working on the account – allowing changes to be displayed in real-time.

Have prospect’s Google News and Twitter feed on an account profile
Real-time social media post updates
Researching a prospects information is made simple
Website Tracking enables you to monitor a prospect’s interactions on your website
Track which emails a contact opened and clicked through
Use the interactions to have higher quality conversations

CRM automation

crm automation dashboard

Create sales momentum by taking advantage of outbound calling. Automate actions and boost call agent productivity. FIVE allows your agents to call contacts from within the CRM solution, automatically storing call details.

Have better conversations with your customers. Using the unique wrap-up panel, you can ensure that no time is wasted between calls. With just two clicks the user can instigate up to 10 automatic actions saving them considerable time, therefore boosting agent productivity.

Easily record actions, follow-up instructions and call details. As a key part of the sales process, it is crucial to be able to manage appointments effectively. Making your outbound calling more organized is made simple with FIVE as you are able to manage your calling list more effectively using priority call-backs and auto dialling to move onto the next call. FIVE has an internal calendar for every account user which can be synchronized with external calendars such as Google and Microsoft Outlook. The ability to automatically send and receive emails from both the customer and the person attending the appointment means that the appropriate details are sent to each party with zero manual effort – and stored automatically within the CRM.

FIVE enables you to integrate with multiple different leading VOIP providers using generic softphones so that you can easily reach your contacts seamlessly through the CRM system. In addition to the FIVE CRM VoIP service, FIVE has integration with software such as CloudCall, RingCentral and ConnectMeVoice as well an option to work with an internal PBX using Windows TAPI.

Visibility of a person’s schedule for better planning
Automatic email notifications for reliable communications
Schedules automatically synchronized with external calendars
Ensure agents say the right things at the right times
Flexible approach to agent call management
Report and export all script results

Use AI to set the best call back time
Automatically present call backs at the right time
Find contacts via the internal LinkedIn tool
Tweet contacts directly from within FIVE
Real time live coaching on calls using listen/whisper/barge (with appropriate telephony)
Track deals with opportunity management
Can be used with a predictive dialer such as TCN.com or Noblesystems.com
Use automatic workflow cadence to ensure a contact mix that gets results
Use predefined call scripts, call guides and email merge templates
Full built-in advanced email campaigns
Get documents signed from FIVE using Docusign or Adobe Sign
Schedule automatic reports to keep on top of events
Use automatic dialing to eliminate wasted time (optional)

 

Learn more about FIVE CRM

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Data Management

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Email marketing

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Website Insights

Website Insights

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