Established in 1991, FIVE has a long history of providing software services and has built an enviable reputation for being a highly reliable supplier – and one that will still be here in years to come. More information on the company is on the About us page.
Use CTI to integrate with your phone system, the ability to auto-dial means that efficiencies are drastically improved. Agents can click-to-dial, or alternatively the system can dial automatically. When dialing automatically, it is possible to insert a delay based on the status of the record, ie if it is a call-back with notes to be read then the agent will need more time before speaking with the customer.
Call list management
Ensuring agents call the best records goes a long way to getting the best results. In addition, automated handling of call-backs means agents do not have to rely on alarms or other notes. Extensive User Profiles enable admins to tightly control what data agents have access to and also how they work.
Call back management
Telesales needs multiple calls to close sales, to do that you need to be confident in your call-back strategy. FIVE will enable you to manage your call-backs efficiently, and therefore increase sales. By automatically presenting call-backs to agents at the right time as part of their call sequence, you will maximize your opportunities. Of course, you can use “alarms” if you really want to, but our recommendation is to use call-back management instead.
Managing call-backs is only part of the story, you need to ensure you’re making the most of your data. Buying good data can be expensive so it cannot be wasted. Target your efforts by segregating your data, allocate the most appropriate data to the most appropriate agents, maybe depending on their skills and experience. FIVE has extensive data management capabilities to enable to to be as successful as you can be.
With different ways to take orders, you can choose the quickest and most effective for your scenario. Options to use objection handling to encourage sales. Quantity discounts, manufacturer pricing, tax calculations; flexible document design. Unlimited reporting on sales details.
The in-built report writer enables non-technical people to create their own reports on the database. Reports can be list, summary or cross-tab (pivot table), and can be on any data in the database. In addition, reports can be scheduled to run and email automatically. Report layouts can also be designed to have a more aesthetic visual appearance.
Useful blog articles on Tele-sales CRM Software