FIVE CRM

Telemarketing software

Telemarketing software

Unlike other CRM solutions, FIVE CRM enables you to have a call center system within the CRM. Manage multiple databases as well as controlling data access by user agent. Built-in functionality for managing call-backs, workflow automation and automated dialing set this system apart from standard CRMs. Conversely, the CRM functionality sets it apart from call center systems.

Flexible user interface and workflow

You can have as much or as little on the user interface as required, and each database can be different. For example, in one database agents may only see a script while in another it is a full CRM 360° view. Likewise with the workflow, one database could be auto-dialing and sending emails automatically while in another database everything is manual.

Telemarketing software

Telemarketing software statistics

Scripts and Guides

Scripts and guides are widely used in telemarketing software and with FIVE CRM you can easily create and update scripts on-the-fly, ensuring your agents with always be up to date and prepared. Eradicate the need for printed scripts and objection handling guides. Finding the right sales pitch is the hard part, once you’ve found it you can easily replicate it and make sure that all your sales team are working coherently, you can make sure that all of your agents say the correct statements.

Statistics and reporting

In any telemarketing operation statistics are crucial, whether it’s tracking agents’ calls-per-hour, call outcome analysis or call duration, virtually any report is possible. The built-in report writer enables non-technical people to create their own reports without any knowledge of the database structure or intricacies of querying data. List, summary and cross-tab (pivot table) reports can be made very quickly and easily. Reports can also be scheduled so they are emailed regularly at predefined times.

To fully understand the system capabilities and a live demo, contact us by clicking here

FIVE CRM call centre customer
Lyreco are a major distributor of office supplies in Europe. Click here to read about their experience.

Learn more about FIVE CRM

Data Management

Data Management

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Marketing Tools

Marketing Tools

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Reporting

Reporting

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