Call Center CRM Software

6 Appointment Scheduling Mistakes To Avoid
Without a schedule or an organised way of doing things, it is difficult for professionals to run their business...
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Top 10 metrics to measure Inbound Call Center Performance – Part 2
Tracking performance and efficiency at an inbound call center is imperative to understand how your establishment is doing. There...
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Top 10 metrics to measure Inbound Call Center Performance – Part 1
Employees and reps that are in constant communication with customers have a lot riding on their shoulders. Front-facing employees...
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4 aspects call centers must track for optimum customer satisfaction
Running a call center means more than just placing calls and receiving them. There is a lot more that...
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7 Ways to Respond to Customer Complaints Effectively
Responding to customer complaints is an integral part of bettering customer experience with your brand. Since social media has...
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10 tips to efficiently increase customer engagement
Customer engagement is the backbone of business success as it can help make lasting relationships. This is an important...
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8 Best Customer Experience Trends To Follow
Businesses often forget to consider customer experience as an important aspect of brand growth. Customer experience can be described...
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How To Get And Implement Customer Feedback
Feedback is the backbone for businesses when it comes to succeeding and meeting customer expectations. It is an essential...
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Sales and Marketing Automation to Handle More Leads
Sales and marketing reps are always busy – that’s a known fact. Their time is usually split between completing...
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Using A CRM To Fix Customer Pain Points
It is not always easy to understand what customers exactly want. When it comes to the various problems and...
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Customer Service