Call Centre CRM

7 skills every agent needs for customer satisfaction
Most companies nowadays have customer service centres for helping with client queries and issues. Since it isn’t possible for...
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6 ways to promote positive customer reviews
Positive customer reviews are the best way to sell your products or services and promote your business. People are...
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7 Ways To Ensure Customer Loyalty
Each company goes through a number of phases where they experience ups and downs depending on how well their...
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12 Reasons Why Micro Businesses Need a CRM
No matter how small your company is, chances are you’d benefit from CRM software. Here, we investigate 12 ways...
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5 Sales Team Management Mistakes to Avoid
Want to maximise your sales team productivity without sacrificing morale? It’s easy to get into bad habits. Make...
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How to Turn Happy Clients into Brand Advocates
“Brand advocacy” is currently a major talking point amongst marketers, but what is it? And how can you turn...
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CRM + Customer Service = Happy Customers
In a world where the consumers have no dearth of options, it’s important for businesses to stay on top...
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What Your Competitors Can Teach You
Seeing what your competitors are up to is an important element of market research. It allows you to analyse...
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3 Reasons Why Customer Relationship Management (CRM) is Important for Small Businesses
It hopefully goes without saying that clear and consistent communication with potential customers is of utmost importance in business....
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