Call Centre CRM Software

Virtual Meetings 101 – 9 things to check before the call
As we settle into the new normal of working remotely, virtual meetings have become a part of our workday....
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How To Handle A Difficult Customer Over The Phone
With all businesses settling into a virtual work environment during COVID-19, it is now more necessary than ever to...
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10 Customer Success Metrics You Should Measure
When analysing and gauging how your business is doing, most companies focus on looking at activity-based metrics but this...
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How a CRM software can help you stop wasting time and money
How a CRM software can help you stop wasting time and money In any traditional office, employees still store...
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7 skills every agent needs for customer satisfaction
Most companies nowadays have customer service centres for helping with client queries and issues. Since it isn’t possible for...
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6 ways to promote positive customer reviews
Positive customer reviews are the best way to sell your products or services and promote your business. People are...
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7 Ways To Ensure Customer Loyalty
Each company goes through a number of phases where they experience ups and downs depending on how well their...
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12 Reasons Why Micro Businesses Need a CRM
No matter how small your company is, chances are you’d benefit from CRM software. Here, we investigate 12 ways...
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5 Sales Team Management Mistakes to Avoid
Want to maximise your sales team productivity without sacrificing morale? It’s easy to get into bad habits. Make...
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How to Turn Happy Clients into Brand Advocates
“Brand advocacy” is currently a major talking point amongst marketers, but what is it? And how can you turn...
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