Call Center CRM Software

10 Best Practices For Customer Onboarding
A successful customer onboarding is critical to reducing churn and turning new users into loyal poduct champions. Keep these...
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4 Ways To Reduce Customer Churn
Customer churn for businesses is like a parasite – it keeps eating away, deep into your bottom-line unless it...
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Long-term benefits of customer satisfaction
Customer satisfaction is a big part of ensuring your business is successful but many often overlook this aspect. Instead,...
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Ensure customer success with 8 key tactics – Part 1
Every business wants to ensure that their customers are thriving and getting the most out of their products or...
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9 New features to look for in a customer service CRM – Part 2
With the advent of mobile phones, social media, emails, and other online services, consumers now spend most of their...
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9 New features to look for in a customer service CRM – Part 1
Customer service has moved well past the days of using first-name salutations and ensuring that queries are met on...
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6 Appointment Scheduling Mistakes To Avoid
Without a schedule or an organised way of doing things, it is difficult for professionals to run their business...
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Top 10 metrics to measure Inbound Call Center Performance – Part 2
Tracking performance and efficiency at an inbound call center is imperative to understand how your establishment is doing. There...
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Top 10 metrics to measure Inbound Call Center Performance – Part 1
Employees and reps that are in constant communication with customers have a lot riding on their shoulders. Front-facing employees...
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4 aspects call centers must track for optimum customer satisfaction
Running a call center means more than just placing calls and receiving them. There is a lot more that...
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Customer Service